Public Complaints Bureau on Tuesdays

Thursday April 16, 2009

Public Complaints Bureau moves to KL

By JAYAGANDI JAYARAJ

FOR better accessibility and convenience, the venue for the Public Complaints Bureau’s (BPA) public meeting sessions has been changed from Putrajaya to Kuala Lumpur.

The weekly meeting that takes place every Tuesday will now be held at Pusat Kegiatan Kemas Wilayah Persekutuan in Kg. Seri Batu, Jalan Sentul.

The sessions, which will begin at the new location on April 21, are based on a new system called “Instant Problem Solving System.”

Breakfast, lunch and tea will also be provided during the meet.

Public Complaints Bureau chairman Senator T. Murugiah said through the system, public meeting sessions would have a representative from every ministry and government agencies to make problem solving easier and faster.

He added that the change in venue was to make it more convenient for the public.

“This way, more people will come forward and voice out their problems. With the presence of representatives from agencies and ministries, we can solve problems faster and more efficiently.

“We have received about 300 cases in a day’s meeting. With the change in location, we can expect more,” he said.

Currently, most public complaints are related to local councils, drainage and road works, abandoned projects and the registration department.

Murugiah, however, discouraged those with financial problems to attend the sessions.

“Complaints bureau is a place for those who are unhappy about certain things to do with the government. They can come forward and complain and we will try to do the necessary “It is not a place to seek financial aid,” he said.

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Location: Pusat Kegiatan Kemas Wilayah Persekutuan, 

Lot 48565 Jalan 2/12D, Kg. Seri Batu, Batu 4 1/2, 51200 Kuala Lumpur. 

Days: Tuesdays from 10am-5.30pm

For details, call: 03-6251 0218.