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January 31, 2009 19:16 PM

BPA Acts On Complaints Within 48 Hours - Murugiah

KUALA LUMPUR, Jan 31 (Bernama) -- The Public Complaints Bureau (BPA) under the Prime Minister's Department, will give feedback on any complaints made by the public, within 48 hours said its chief.

Deputy Minister in the Prime Minister's Department Senator T. Murugiah who also heads the BPA told a press conference that he has directed his officers in the bureau to respond to any complaints immediately as he was aware of the public's disappointment if their complaints are not attended.

"Since I took over the bureau, I have made it compulsory that complainants must receive feedback by 48 hours. For example: If somebody made a complaint on the Public Works Department (JKR) claiming that the roads in his or her area was filled with potholes, we will call JKR immediately.

"BPA will call up JKR to find out when repair work would be carried out. Upon receiving an answer from JKR, we will immediately call the complainant and inform him or her of the status," said Murugiah after launching the CQ-Tec college here today.

According to Murugiah, BPA tries to resolve cases or complaints received, within 10 days.

Murugiah also said that every Tuesday he holds a meet the public session at his BPA office in Putrajaya to receive complaints from the public.

"On Thursdays, I will provide feedback for complaints received and in some cases will call both parties involved to resolve the matter. I also go to states once in a month and meet the Rakyat.

"During meet the rakyat sessions, I will also invite government agencies like the Anti-Corruption Agency, Health Ministry, Education Ministry, police or any other agency," he said.

To date, he has visited Perak, Sabah and Terengganu.

-- BERNAMA

Lawatan ke Kolej Q-Tec Seri Gombak.

ARKIB : 02/02/2009

Gunakan khidmat Biro Pengaduan Awam

KUALA LUMPUR 1 Feb. - Orang ramai yang mempunyai masalah atau aduan berkaitan jabatan dan agensi kerajaan disaran mengadu kepada Biro Pengaduan Awam (BPA) untuk menyelesaikan masalah mereka.

Timbalan Menteri di Jabatan Perdana Menteri, Senator T. Murugiah berkata, mereka boleh melaporkan masalah itu di kaunter-kaunter Biro Pengaduan Awam di Jabatan Perdana Menteri dan juga di semua negeri.

"Pihak BPA akan membantu menyelesaikan masalah yang dihadapi oleh orang ramai. Kaedah ini juga merupakan satu cara untuk mendekati dan memahami masalah yang dihadapi oleh penduduk," katanya.

Beliau berkata demikian pada sidang akhbar selepas menghadiri Hari Terbuka Kolej CQ-TEC dan Majlis Bersama Rakyat di Taman Sri Gombak dekat sini semalam.

Bagi memudahkan orang ramai membuat aduan, Murugiah memberitahu, BPA sudah menetapkan hari khusus untuk melayani aduan daripada orang ramai.

Sebagai contoh, katanya, di Putrajaya, BPA sudah menetapkan hari Selasa setiap minggu sebagai Hari Bertemu Pelanggan.

"Sepanjang hari itu, orang ramai boleh datang ke pejabat BPA untuk mengadu apa sahaja masalah yang mereka hadapi," jelasnya.

Selain itu, tambahnya, setiap bulan, beliau akan pergi ke seluruh negara untuk mengadakan Majlis BPA Bersama Rakyat.

Katanya, majlis tersebut akan turut dihadiri oleh pegawai daripada agensi-agensi kerajaan yang tertentu supaya segala aduan dan masalah yang dihadapi oleh orang ramai boleh dibincangkan secara terus.

Menurut Murugiah, aduan yang dibuat oleh orang ramai akan mendapat maklum balas daripada pihak BPA dalam tempoh 48 jam dan aduan tersebut akan diselesaikan dalam tempoh sepuluh hari.

Setakat ini, BPA mempunyai seramai 271 orang pegawai untuk melayani aduan orang ramai.

http://www.utusan.com.my/utusan/info.asp?y=2009&dt=0202&pub=Utusan_Malaysia&sec=Kota&pg=wk_06.htm